Information Questions

Frequently asked questions

Yes, you can pick up meals directly from our factory at 218 Evans rd Salisbury Brisbane 4107. Pick up is between 9:00am and 3.00pm Monday to Thursday.

All orders must be placed by 4pm two business days prior to your delivery day. Please click here to find your designated delivery day.
For example, if your designated delivery day is a Thursday you will need to order by 4pm on Tuesday.

We are in the process of NDIS registration. But we can still work with you or your fund manager to be able to work out the best method for you to pay for your meals, simply call on 07 3274 5000 or email

Please click here to find your designated delivery day.

All orders are packed in insulated cartons with ice packs which will keep your meals frozen for up to 6-8 hours. If you are not home your delivery will be left at your front door if it is safe to do so, unless you have specified a location in your notes when ordering online or have informed the sales staff by phone.

You can order through our website.

Master Card/Visa Card over the phone/upon ordering online. Sorry we do not accept American Express, or Diners Club. We also accept direct transfers well as payment over the phone (07 3274 5000).

Our delivery range is broken into State Metro and Rural area deliveries made to most main locations at least once per week.  Country deliveries are on a case by case basis, we arrange delivery into main country towns, however if the delivery is to an out of town private address or on a dirt road we would have to advise you whether the delivery is possible.

In the event that nobody’s at home to sign and accept the delivery, we will leave the goods at the front door in a safe location and a picture will be taken as proof of delivery.  Please note that we will not be liable for the integrity or safety of the product when it is left at the front door.

You can check the Nationwide delivery fees on this page:
Nationwide Delivery Fees

Yes, we can deliver your meals to a work address.

No, you do not require a contract. You are free to order whenever you like whether it be weekly or just occasionally.


We offer FREE shipping for orders of $90 or more to Brisbane Metropolitan Residents. 

You can check the Nationwide delivery fees on this page:
Nationwide Delivery Fees

No, we do not add any preservatives. Because all our meals are snap frozen for extended shelf life, there is no need to add any preservatives allowing our meals to be clean and natural.

No. We do not put any additives in our Nutritious Cuisine range, however certain bought in ingredients such as bacon for example will contain preservatives. All ingredients are listed under the nutritional information of the individual meals on the NuFoods Website.

Absolutely. All our products are formulated using all natural ingredients, and rapidly cooled to lock in its natural nutrition.

Yes, we have a range of products to suit different allergy requirements, have a look at the allergen call outs in the description of each meal.

Although we take great care in preparing our meals to cater for your needs. It is the client’s responsibility to refer to the nutritional panel and ingredients of each meal before purchasing the meals. The main allergens are stated in the product pages, however please double check each ingredient for anything you may be allergic to when you receive the product.. 

If you require specific dietary guidance, we strongly suggest consultation with your healthcare professional.

Our meals are snap frozen to ensure you have the freshest and most nutritious meal preservative free meals with long shelf life so you never have to let them go to waste.

Texture Modifying is the process undertaken to change the texture of fruit, vegetable and meats to meet with International Dysphagia Diet Standardization initiative or IDDSI Standard of Modified food eating.

IDDSI is an acronym for “International Dysphagia Diet Standardization Initiative”.

The IDDSI framework consists of a continuum of 8 levels (0-7), where drinks are measured from Levels 0 – 4, while foods are measured from Levels 3 – 7.

The IDDSI Framework provides a common terminology to describe food textures and drink thickness. IDDSI tests are intended to confirm the flow or textural characteristics of a particular product at the time of testing. For more detailed information on IDDSI head to

All of our texture modifying agents are 100% plant based so any puree fruits and vegetables are vegetarian or vegan.  A lot of our soups are also vegetarian.

Yes, you can heat the meals from frozen, but we recommend letting a meal defrost in the fridge over night so as to get the best possible out come on reheating. Please follow the instructions on the meals for reheating or click here.

Yes we recommend piercing the meals with a fork in order to let the steam out when heating.

Please store the meals in the freezer, consume within 3 days of defrost.

Please follow the best before date on the label.